Martin_A @ 30/08/2012 - 21h09 a dit:
Why dont you write clearly on your website : Witchraft does not cover impacts. ?
It would be much clear for your clients and much much honest.
It does say that it is normally not covered. We only say we do our best to prevent impact damage but that it is not possible to prevent all damages. Not one brand ever will give garantee on impact and in 20 years in business and 18 years of showing the hammer test to people in my work shop, I never ever had anyone expecting garantee on impact, not even asking. Do any of the other brands say that impact is covered or not? Because no one will even expect it to be garantee. In fact there is not one product you will get garantee on impact other than maybe a tennis ball or a bullet proof vest.
An impact is an accident, it can happen but not as a rule. I know many people doing high forward loops or push loops, etc with flat landings, making hard bottom turns and smacking lips in big waves (what a wave board is made for) and all the usual things that a boards need to do when sailing such as jybing, and the board lasts for many years. Where others break a board (or 2) in 6 months by jumping.
If these boards with cracks where it is not clear it is from impact (there is not a visible dent or scratch), get more than one crack like this, it is something to look into. It can happen on very rare occasion but if there are more cracks, we have to see if there is something wrong, they should not happen from just walking on the deck. So please if these customers can take pictures and mail them to me, I will look into it. In the case of Louis, it was a clear impact from the mast.
And my advice is NOT to use araldite. It does not seal well. Superglue is much better to use with Dyneema. On boards without Dyneema, you can use araldite to fill a bigger hole which goes to the EPS and then laminate over it with resin or superglue to make it 100% watertight.
